How can we help?
We’re a small team and read every message. Email us and we’ll get back to you as soon as we can.
Email info@apexforge.techTo help us help you quickly, include your device model, your app version (shown at the bottom of Settings), and what you were doing when the problem happened.
Common questions
Which files can I import?
PDF, EPUB, Kindle (MOBI, AZW, AZW3, PRC), Word (DOCX and DOC), plain text and Markdown. Files must be DRM-free. In the app, tap Import on the Library screen to pick a file, scan a folder, or browse free public-domain books.
My narration hours ran out. What now?
Your hours reset each month on your plan’s anniversary date. Until then you can keep listening with your device’s built-in voices, or upgrade for more hours in Profile → Subscription and billing.
How do I manage or cancel my subscription?
Subscriptions are billed by Google Play or the App Store and are managed there. On Android open Play Store → Profile → Payments & subscriptions → Subscriptions. On iPhone open Settings → your name → Subscriptions. Cancelling stops future renewals; you keep your plan until the end of the period you already paid for.
I switched phones and my subscription is missing
Sign in with the same InkDub account, then open Profile → Subscription and billing and tap Restore purchases. Purchases are tied to the InkDub account that made them.
How do I delete my account?
In the app, open Profile → Account information → Delete account. See Delete your account for what is removed and how to ask by email.
I have a privacy question
Read our Privacy Policy, or email info@apexforge.tech.